TERMS OF SALE
Within the first 12 months (no extension afterwards) after your purchase and the installation of our products, you are entitled to a warranty that covers repairs and if required a replacement of the product. The warranty applies specifically to customers in the UK, and all the necessary terms are clearly explained in our Terms & Conditions. You should carefully go through them so as to protect yourself from any actions that can terminate the viability of your warranty. Make sure to keep your receipts safe as they serve as proof for any claim to be made under your warranty in case of any eventuality that a fault develops. Our products are made so naturally that they could possess some features that are naturally inconsistent (like formation of veinings), or there could be some slight graduated difference in the colouration; we would not consider either of those cases to be in breach of our agreement.
OUR WARRANTY COVERS
It covers the configuration of the concrete materials we produced provided you bought the material with any observable fault during the period of the warranty. Given that you have engaged us do your concrete works and fittings, then we guarantee you a satisfactory experience as our experts are certain to make your project one which meets all of your requirements, coupled with a great installation that meets your specific demands. We reserve the right to do a total fixing or a partial fixing, as well as the right to compensate you financially so long as the fault is of a nature that demands that outcome. Suppose a replacement of a product is required, it is within our discretion to replace such a product with a closely related one that will serve the same function. It is important to note that any expenses made to fix any fault prior to when you inform us is solely on you; you should let us know of any developments before venturing into fixing our products.
OUR WARRANTY DOES NOT COVER
Some faults that develop are not covered by our warranty. Some of them are: